Privacy Policy

At Velmoto, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as your name, email address, billing information, shipping address, phone number, order details, and other information you voluntarily provide.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order confirmations and updates
Respond to customer service inquiries
Process returns and refunds
Improve our website, products, and services
Prevent fraudulent or unauthorized activity
Maintain website security
Communicate with you about your orders or services
Comply with applicable legal requirements

Payment Information

Payments made through our website may be processed by third-party payment providers. We do not need to directly store your complete payment card information to process your transaction.

Payment information may be securely handled by payment providers such as Stripe, PayPal, and other supported payment services according to their respective privacy and security practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Order & Shipping Information

When you place an order, we use the information you provide to process and fulfill your purchase. This may include sharing necessary information with payment processors, shipping carriers, service providers, and other parties involved in completing your order.

Only information reasonably necessary to provide these services should be shared.

Sharing of Information

We do not sell your personal information for monetary consideration.

We may share information with trusted service providers when necessary to operate our website and provide services to you. These parties may include payment processors, shipping providers, website service providers, technology providers, and customer support services.

We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Services

Our website may use third-party services to support payment processing, shipping, analytics, website functionality, and other business operations.

Third-party providers may have their own privacy policies and terms governing how they handle information. We encourage you to review the privacy practices of any third-party service you use through our website.

Children's Privacy

Our website is not intended to knowingly collect personal information from children.

We do not knowingly request or collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so we can review and address the situation appropriately.

Your Privacy Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include requesting access to information we hold about you, requesting correction of inaccurate information, requesting deletion where applicable, or managing certain communications.

Requests may be reviewed and handled according to applicable legal requirements.

Email Communications

If you provide your email address, we may use it to send order confirmations, shipping updates, customer service responses, and other transactional communications related to your purchases.

Where applicable, you may also receive promotional communications. You can request to stop receiving non-essential promotional emails by following the unsubscribe instructions included in those communications.

Data Retention

We retain personal information only for as long as reasonably necessary for business, transactional, legal, security, and record-keeping purposes.

The length of time information is retained may vary depending on the type of information and applicable legal or business requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.

Any updated version will be posted on this page with the revised information. We encourage you to review this Privacy Policy periodically.

Business Information

Business Name: Velmoto
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST-5:00)
Business Email: Support@Velmoto.shop
Business Address: 2306 Texas Blvd, Texarkana Texas 75501, United States