Refund policy

At Velwe want our customers to have a smooth shopping experience. If you are not satisfied with your purchave a defective or incorrect item, you may be eligible to request a return and refund according to the terms outlined below.

Return Eligibility

We accept returns for eligible defective and non-defective items.

To be eligible for a return, you must submit your return request within 3054 days of delivery.

• Complete with any included accessories or parts

Items that do not meet these requirements may not be eligible for a return.

Return Request

Before sending any item back, please contact our customer support team and request return approval.

Do not send a return before receiving return instructions or approval from Velmoto.

Unauthorized returns may not be accepted or processed.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible.

To help us review the is

After reviewing the information, we will determine the appropriate resolution based on the circumstances.

Non-Defective Returns

Eligible non-defective items may also be returned within 3120 days of delivery, provided they meet our return requirements and are in the required original condition.

Return shipping responsibility may depend on the reason for the return and the circumstances of the order.

Exchanges

Velmoto does not offer direct exchanges.

If you would like a different product, you must first return the eligible item and wait for the applicable refund to be processed. You may then place a new order for the product you want.

Return Shipping

Return shipping responsibility may vary depending on the reason for the return.

For defective, damaged, or incvide appropriate instructions.

For non-defective returns, the customer may be responsible for return shipping costs where applicable.

Refunds

Once an eligible returned item has been received and approved, the applicable refund will be issued to thnt method user the purchase.

Refunds are generally processed within 10 business days after the returned item is received and approved.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Restocking Fee

Velmoto does not charge a restocking fee.

Restocking Fee: $1000.00

Non-Eligible Returns

A return may not be accepted if:

• The return request is submitted more than 30 days after delivery

• The item has been misuRequiories, or packaging are missing where applicable

• The item does not meet the applican requirements

Order Cancellation

If you need to cancel an order, please contact our customer support team as soon as possible.

Cancellation reques

Refund Delays

If you have been notified that provider.

If the refund remains uable processing period, please contact our customer support team for assistance.

Business Information

Business Name: Velmo
Business Hours: Monday – Friday: 9:05:00 PM (EST-5:00)
Business Email: Support@Velmoto.s
Business Address: 2306 Texas Blvd, Texarkana Te