Return & Refund Policy

At Velmoto, we want our customers to have a smooth shopping experience. If you are not satisfied with your purchase or receive a defective or incorrect item, you may be eligible to request a return and refund according to the terms outlined below.

Return Eligibility

We accept returns for eligible defective and non-defective items.

To be eligible for a return, you must submit your return request within 30 days of delivery.

Returned items should generally be:

• In their original condition

• Unused or in an appropriate condition for return

• In the original packaging where applicable

• Complete with any included accessories or parts

Items that do not meet these requirements may not be eligible for a return.

Return Request

Before sending any item back, please contact our customer support team and request return approval.

Do not send a return before receiving return instructions or approval from Velmoto.

Unauthorized returns may not be accepted or processed.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible.

To help us review the issue, you may be asked to provide clear photographs of the item and its packaging.

After reviewing the information, we will determine the appropriate resolution based on the circumstances.

Non-Defective Returns

Eligible non-defective items may also be returned within 30 days of delivery, provided they meet our return requirements and are in the required original condition.

Return shipping responsibility may depend on the reason for the return and the circumstances of the order.

Exchanges

Velmoto does not offer direct exchanges.

If you would like a different product, you must first return the eligible item and wait for the applicable refund to be processed. You may then place a new order for the product you want.

Return Shipping

Return shipping responsibility may vary depending on the reason for the return.

For defective, damaged, or incorrect items, please contact our customer support team before returning the item so we can provide appropriate instructions.

For non-defective returns, the customer may be responsible for return shipping costs where applicable.

Refunds

Once an eligible returned item has been received and approved, the applicable refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 10 business days after the returned item is received and approved.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Restocking Fee

Velmoto does not charge a restocking fee.

Restocking Fee: $0.00

Non-Eligible Returns

A return may not be accepted if:

• The return request is submitted more than 30 days after delivery

• The item has been misused or intentionally damaged

• The item has been modified without authorization

• The item is not returned in the required condition

• The return was sent without prior approval or instructions

• Required parts, accessories, or packaging are missing where applicable

• The item does not meet the applicable return requirements

Order Cancellation

If you need to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests may not be possible once an order has been processed or shipped.

Refund Delays

If you have been notified that your refund has been processed but do not see it in your account, please allow additional processing time for your bank or payment provider.

If the refund remains unavailable after a reasonable processing period, please contact our customer support team for assistance.

Business Information

Business Name: Velmoto
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST-5:00)
Business Email: Support@Velmoto.shop
Business Address: 2306 Texas Blvd, Texarkana Texas 75501, United States