Shipping Policy
At Velmoto, we aim to provide a reliable and convenient shipping experience for every order. This Shipping Policy explains our order handling times, estimated delivery times, shipping carriers, and other important information regarding the delivery of your purchase.
Free Shipping
Velmoto offers free standard shipping on eligible orders unless otherwise stated on the product page or during checkout.
Order Processing & Handling Time
Orders generally require 3–4 business days for processing and handling before they are shipped.
Business days are Monday through Friday, excluding applicable public holidays.
Please note that orders may require additional processing time during periods of high order volume, holidays, promotions, or other circumstances that may affect normal processing times.
Estimated Delivery Time
After an order has been processed and shipped, the estimated transit time is generally:
Transit Time: 5–8 business days
The total estimated delivery timeframe is:
Total Estimated Delivery Time: 8–12 business days
Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.
Shipping Carriers
Velmoto may ship orders using the following carriers:
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USPS
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UPS
The shipping carrier used for an order may depend on the destination, package size, availability, and other fulfillment considerations.
Order Tracking
When tracking information is available, it may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the package is handed over to the shipping carrier.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
Velmoto is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Shipping Delays
While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our control.
These may include severe weather, carrier delays, holidays, high shipping volumes, transportation disruptions, incorrect addresses, or other unforeseen circumstances.
Lost or Delayed Packages
If your package appears to be delayed or has not arrived within the expected timeframe, please contact our customer support team.
We may work with the applicable shipping carrier to help investigate the delivery status of the package.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged item and packaging.
Our support team will review the information and assist with the appropriate next steps.
Delivery Issues
If tracking information shows that a package has been delivered but you have not received it, please first check around your delivery location and with household members, neighbors, or building management where applicable.
If the package still cannot be located, please contact our customer support team so we can assist with reviewing the delivery information.
Changes to Shipping Information
If you need to update your shipping address after placing an order, please contact us as soon as possible.
We will do our best to assist, but changes may not be possible once an order has been processed or shipped.
Business Information
Business Name: Velmoto
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST-5:00)
Business Email: Support@Velmoto.shop
Business Address: 2306 Texas Blvd, Texarkana Texas 75501, United States